FAQ — All Your Questions About Milbe, Answered

Under milbe's rules, each person may only open one account. Creating multiple accounts using the same device or mobile number is strictly prohibited. If detected, all associated accounts will be closed.

On the login page, click "Forgot Password?" and an OTP will be sent to your registered mobile number. Verify using the OTP and set a new password. The entire process takes under 5 minutes.

KYC (Know Your Customer) is an identity verification process. When making a withdrawal, you may be asked to submit a photo of your national ID or passport. This is done for your own security — to prevent anyone else from withdrawing funds from your account.

After logging in, you can update your email, password, and contact details from Profile Settings. To change your registered name or mobile number, please contact our support team.

The minimum deposit on milbe is generally 100 BDT. The maximum limit depends on your payment method and account tier. Log in and visit the deposit page for full details.

Deposits made via bKash, Nagad, or Rocket typically appear in your balance within 1–5 minutes. If it takes longer than 15 minutes and the amount has already been deducted, please contact support with your transaction ID.

milbe generally does not charge any additional fees on deposits. However, your mobile banking provider (bKash/Nagad/Rocket) may apply their own service charges — these are set by the respective mobile banking company.

The minimum withdrawal amount on milbe is generally 500 BDT. The maximum limit depends on your account's VIP level — higher VIP tiers allow larger withdrawals.

If your withdrawal is taking longer than expected, first check whether your KYC verification is complete. Also confirm that any bonus wagering requirements have been met. If the issue persists, contact support with your transaction number.

Bonus balances cannot be withdrawn directly. You must first meet the specified wagering requirements. Once fulfilled, any winnings from the bonus are transferred to your main balance and can then be withdrawn.

A wagering requirement is the number of times you must bet your bonus amount before you can withdraw it. For example, a 500 BDT bonus with a 20x wagering requirement means you need to place a total of 10,000 BDT in bets. Once the requirement is met, you can make a withdrawal.

When someone registers using your referral code and makes their first deposit, you'll receive a referral bonus. The bonus amount depends on how much the referred user deposits. See the promotions page for full details.

Every bonus has a set expiry period (typically 7–30 days). If the wagering requirements are not met within that time, the bonus balance will be forfeited. Make sure to complete the conditions promptly after receiving a bonus.

Yes, milbe offers live betting. You can place bets in real time while a match is in progress, with live odds updated every moment. Live betting is available across many sports, including cricket and football.

RTP (Return to Player) varies by game. milbe slots typically offer an RTP of 94%–97%. You can check the RTP for each game in its info tab. A higher RTP means better returns over the long run.

Yes, many slots and casino games have a demo mode available — no registration needed. However, winnings from demo play are not added to your real balance. You'll need an account to play with real money.

You earn points with every bet you place. Accumulate enough points and your level goes up — the more you deposit and bet, the faster you level up. Check your current level and progress toward the next one anytime on the VIP dashboard.

milbe VIP points generally expire if unused within 12 months. Staying active keeps your points from expiring. For more details, visit the VIP Page View.

If you suspect any suspicious activity, change your password immediately and contact milbe support. We will investigate your account and take the necessary steps. Keep two-factor authentication (2FA) enabled for added security.

Yes, milbe is an internationally licensed gaming platform. We use 256-bit SSL encryption on all transactions and comply with international security standards.

Go to Profile > Responsible Gaming > Self-Exclusion to lock yourself out for anywhere between 3 months and 5 years. Your account cannot be reactivated before the period ends. For more details Responsible Gaming page View.

Key signs to watch for: chasing losses with bigger bets, hiding your gaming from family, spending household money on gaming, or feeling restless when you stop playing. If you notice any of these signs, reach out to milbe support immediately.