Privacy Policy — How milbe Safeguards Your Personal Information

milbeAt milbe, your privacy is not just a legal obligation — it is a moral responsibility we take seriously. When you create an account, play, or use any of our services, you share certain personal information with us. You have every right to know exactly how that information is used.

This Privacy Policy is fully transparent about what data is collected, why it is collected, how long it is retained, and when it is deleted. milbe never sells your data or shares it with any unauthorised party.

We follow internationally recognised data protection standards. If you have any questions, our support team is always ready to help.

Milbe collects your information in several ways. The three main categories are outlined below:

a) Information you provide directly:

b) Automatically collected information:

• Your device type, operating system, and browser version
• IP address and approximate location
• Time spent on the platform and pages visited
• Gaming history, betting patterns, and deposit & withdrawal records
• Login and logout times and dates

c) Information received from third parties:

• Transaction confirmation details from the payment gateway
• Identity verification data processed through KYC verification services
• Security information via fraud prevention services

Milbe uses your data exclusively for the following purposes:

• Account Management: To create, verify, and secure your account.
• Service Delivery: To personalise your gaming experience and process your payments.
• Customer Support: To handle your questions, complaints, and support requests.
• Security: To identify and prevent fraudulent activity.
• Legal Obligations: To comply with tax, licensing, and anti-money laundering regulations.
• Service Improvement: To analyse user experience and improve the platform.
• Contact: To keep you informed about important updates, bonus offers, and relevant news.

Milbe never sells your personal data to advertising companies or grants them direct access to it.

Milbe never sells your personal data to third parties. However, limited information may be shared in specific circumstances:

• Payment Service Providers (bKash, Nagad, Rocket): Only the necessary payment information is shared to process transactions. These institutions follow their own security policies.
• Identity Verification Service: Limited information is shared with KYC providers solely for identity verification purposes.
• Legal Authorities: Certain information may be required to be disclosed under government or legal orders.
• Fraud Prevention Service: Data may be shared with security checks carried out to protect your account.

Cookies are small files stored in your browser. milbe uses cookies to make your gaming experience smoother. Without cookies, milbe cannot function properly.

• Essential Cookies: Required to maintain your login session and support core platform functionality.
• Functional Cookies: To remember your language preference, game settings, and other customisations.
• Analytics Cookies: For collecting anonymous statistics to help us understand how the site is used.
• Security Cookies: To detect fraud and unauthorised access.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may limit the functionality of the site.

To protect your data, milbe has implemented industry-leading technical and organisational security measures:

• TLS/SSL Encryption: All data transmitted between your browser and milbe's servers is secured with 256-bit encryption.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Two-Factor Verification: Suspicious login attempts trigger additional verification steps.
• Regular Security Testing: Our systems are regularly audited by independent third-party security experts.
• Restricted Access: Only authorised staff may access your data, and only when necessary.
• Data Backup: Regular backups are maintained on secure servers.

Milbe does not retain your data for longer than necessary. The following retention periods generally apply:

• Account Information: For the full duration your account is active, and for up to 5 years after closure (as required by law).
• Transaction Records: 7 years after the last transaction (as required by financial regulations).
• Customer Support Conversations: Up to 3 years.
• Session & Log Data: Up to 90 days.
• Marketing Preferences: Until you cancel.

After the retention period, your data is securely deleted or anonymised so that you can no longer be identified.

As a milbe member, you have the following rights regarding your personal data:

Milbe's services are strictly for users aged 18 and above. We never knowingly collect data from minors.

If we are informed that a minor has created an account on milbe, we will immediately close that account and securely delete any data collected.

Milbe may update this Privacy Policy from time to time. When significant changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• Members will be notified directly of any significant changes.
• Continuing to use our services after any changes constitutes acceptance of the updated policy.

Our support team is always available for any privacy-related questions or requests. We typically respond within 7 business days.